Everything you need to
run your hotel

Setting Up Your Hotel Profile

Complete your hotel name, address, contact details, check-in/check-out times, and upload property photos. This is the first step after login.

Owner Login & Authentication

How to log in via phone OTP or email at yourhotel.tripjolly.com/owner_login. Covers session management and multi-device access.

Adding Staff & Setting Permissions

Invite front desk, housekeeping, and manager roles. Configure granular permissions for each section: bookings, payments, cleaning, maintenance.

Verification & Document Upload

Upload required business documents for hotel verification. Track verification status and respond to admin feedback.

Subscription & Billing

Understand your plan, view billing history, and manage your subscription. Covers free trial, activation, and renewal.

Custom Domain Setup

Connect your hotel's subdomain (yourhotel.tripjolly.com) and optionally set up a custom domain with DNS configuration.

Creating Room Types

Define room categories (Deluxe, Standard, Suite), set base pricing, occupancy limits, bed configuration, and amenities for each type.

Adding Physical Rooms

Assign room numbers to each room type. Set floor, view, and features per room. Rooms appear on the calendar grid after setup.

Setting Up Dynamic Pricing

Configure season-based rates, weekend surcharges, and demand-driven pricing. Set date ranges with custom multipliers.

Cancellation Policy Setup

Define free cancellation windows, partial refund tiers, and no-refund deadlines. Policies apply automatically to new bookings.

Tax Configuration

Set up GST, VAT, or custom tax profiles. Configure tax-inclusive vs tax-exclusive pricing. Assign tax profiles per room type.

Coupon & Discount Management

Create percentage or fixed-amount coupons. Set validity periods, usage limits, minimum booking amounts, and room type restrictions.

Extra Charges & Occupancy Pricing

Configure charges for extra beds, children, additional adults. Set per-night or percentage-based pricing modes.

Email Notification Setup

Configure booking confirmation emails, connect your hotel's email (Gmail app password), and customize email sender name.

Creating a New Booking

Select dates on the calendar, pick rooms, enter guest details, and confirm. Covers customer, walk-in, and complimentary bookings.

Check-in & Check-out Process

Handle guest arrival and departure. Assign rooms, collect payments, record ID, and manage early/late check-in or check-out.

Modifying a Booking

Change dates, room type, guest count, or room quantity on an existing booking. Price recalculates automatically with adjustments.

Cancelling & Refunding a Booking

Cancel a booking, process full or partial refunds based on cancellation policy, and track refund status through completion.

Room Reassignment & Shifting

Move a guest to a different room mid-stay. Handle upgrades, downgrades, and multi-room reassignments.

Extending a Stay

Add extra nights to an active booking. Availability is checked in real-time and pricing adjusts based on the extended dates.

Adding Charges to a Booking

Add room service, minibar, laundry, or custom charges. Choose from 15+ predefined templates or create custom charge types.

Using the Calendar Grid

Navigate the 2-week room calendar. Drag to create bookings, click reservations for details, use color codes for room status.

Calendar Color Codes & Legends

Understand the colour coding for bookings, room statuses, and availability states. Customise legend colours to match your workflow.

Drag-to-Book on the Calendar

Click and drag across dates and rooms to instantly create a booking. The system pre-fills dates, room type, and checks availability.

Navigating Date Ranges

Jump to specific dates, scroll through weeks, and switch between 7-day and 14-day views. Use the date picker for quick navigation.

Calendar Filters & Room Grouping

Filter the calendar by room type, floor, or status. Group rooms by category to focus on specific inventory segments.

Collecting Payments

Record cash, card, or bank transfer payments. Handle full payments, advance deposits, and partial collections.

Online Payments with Stripe

Enable online card payments via Stripe. Configure accepted payment methods per hotel.

Processing Refunds

Issue full or partial refunds. Track refund status, view refund history, and handle policy-based automatic refund calculations.

Payment History & Audit Trail

View complete transaction history per booking. Every payment, refund, charge, and waiver is logged with timestamps and staff details.

Invoices & Receipts

Generate and export booking receipts with itemized breakdown. Includes room charges, taxes, additional charges, and payment summary.

Understanding Payment Statuses

Learn what Pending, Partial, Paid, Comp, Refunded, and Failed mean. How the system tracks payment lifecycle across booking states.

Cleaning Task Management

Create and track room cleaning tasks. Assign to housekeeping staff, set priority, and monitor completion status in real-time.

Maintenance Requests

Log maintenance issues, assign technicians, set priority levels, and track resolution. Rooms auto-block during active maintenance.

Room Status Lifecycle

Understand the flow: Available → Check-in → Occupied → Check-out → Cleaning → Available. How maintenance overrides all states.

Night Audit & Day Close

Run the daily night audit to reconcile bookings, auto-update no-shows, and generate the day-end summary report.

Your Hotel Website

Every hotel gets a branded booking website at yourhotel.tripjolly.com. Customize template, colors, and content from the dashboard.

OTA Channel Management

Manage room availability and rates across OTA channels. Sync inventory in real-time to prevent overbookings.

Customizing Your Booking Page

Upload room photos, write descriptions, set highlight amenities, and configure the booking flow that guests see on your website.

SEO & Social Sharing

Optimize your hotel website for search engines. Configure Open Graph tags, meta descriptions, and social sharing previews.

Analytics & Reports Dashboard

View occupancy trends, RevPAR, ADR, revenue breakdown by room type, booking source analytics, and guest demographics.

Exporting Data & Custom Reports

Export bookings, payments, and occupancy data to CSV or PDF. Schedule automated report delivery to your email inbox.